Refund Policy

Introduction

Our refund policy applies to services purchased through Elarion Services. We are committed to providing value to our clients and offer refunds under specific circumstances as outlined below. Please read this policy carefully before engaging our services.

Eligibility for Refunds

Refunds are available under the following conditions:

• Services were not delivered as agreed
• Client dissatisfaction within the trial period
• Mutual agreement to terminate services

Time Limits

Requests for refunds must be submitted within 30 days of the initial service agreement or payment. After this period, refunds are not guaranteed unless exceptional circumstances apply. Partial month usage may result in prorated refunds.

Non-Refundable Items

The following items and services are not eligible for refunds:

• Custom development work already completed
• Third-party platform fees
• Services consumed beyond trial period

How to Request a Refund

To request a refund, follow these steps:

1. Contact us via email with your request
2. Provide details of the service and reason for refund
3. Wait for our review and confirmation

Processing Time

Once approved, refunds will be processed within 5-10 business days. The time required for funds to appear in your account depends on your payment provider. We will notify you when the refund has been issued.

Alternative Solutions

If a full refund is not applicable, we may offer alternative solutions such as service adjustments, extended timelines, or partial credits toward future services. We aim to find a resolution that satisfies both parties.

Contact Information

If you have questions about this refund policy or wish to request a refund, please contact us:

• Email: support@elarionservices.com
• Phone: +1 (959) 245-0591
• Address: 246 N Scott St, Madisonville, KY 42431